"In managing a company, you of course need to be rational... but I'm gradually learning to be less rational and more emotional. Motivating people and generating a sense of spirit inside a company are essential parts of the CEO's role. We need to appeal to our employees' emotions to help create an environment where they can innovate."
Pablo Isla, Inditex CEO, HBR November Issue
Bernie Ecclestone, the billionaire who controls Formula 1 is a man who knows about winning. Bernie, who is so often good for quotes, once said:
Show me a good loser and I'll show you a loser.
Time and again winners talk about the 'winning whatever it takes' mindset, but I have already argued many times on this blog about how strong ethical values are so important for those who wish to achieve the greatest success. Can the two be reconciled? Can you be a winner without compromising your core values?
Management stuff, it can seem nice in principle but in a busy world, do you really need to do it, after all, subordinates have to do what you tell them right? Wells Fargo, one of the largest banks in America has found out the hard way the downside to this approach. The results of poor management have been devastating: employees have lost their jobs, the stock price has plummeted, the CEO retired early and in shame, regulators have fined the bank $185m for misconduct and the company is being sued by ex-employees for $2,5bn. Some customers meanwhile are now refusing to do business with the bank. And it all could have been so easily avoided.